• i

    Helpware is a telephone call centre located in Los Angeles that was founded in 2015. Their squad of effectually 135 employees specializes in vocalisation services, non-voice BPO and back-office services, Hour consulting and outsourcing, transcription, and more.

    Clients

    DoorDash

    Headspace

    Jam Urban center

    Bittrex

    Notable Project

    A health technology company has hired Helpware for their BPO and It services. The team provides ongoing support for whatever urgent IT-related matters or business organisation process challenges.

    "We've been impressed with their responsiveness and willingness to go above and across for u.s.."

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  • 2

    SupportYourApp is a client support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp'due south team of more than 400 employees provides non-vocalization BPO/back part services and voice services.

    Clients

    Mastercard

    Amazon

    Here Technologies

    MacPaw

    Notable Project

    To optimize their communication with their customers, a SaaS company hired SupportYourApp to manage client back up calls, emails, and chats. They accept provided x consultants for this project.

    "They are very professional and prompt in communicating with us."

  • 3

    Merely Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact heart, founded in 2015, has more than 400 employees and provides non-vocalisation BPO/back function services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and eastward-commerce.

    Clients

    Wizz Air

    Metro Cash&Bear

    Bolt

    Yves Rocher

    Notable Projection

    But Contact handles the outbound and inbound calls of a cosmetic & beauty make along with their order processing. The goal is to amend customer satisfaction and increase both sales and their customers.

    "They ensure continuous monitoring and analytics processes to track project performance and improve workflows."

  • 4

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Notable Project

    Moneypenny provides call centre solutions to a drug testing visitor. The team's main objective is to reply the customer's calls and sort their leads.

    "They got the task done."

  • 5

    Conectys is a București, Romania-based call center. The big squad offers voice services, non-voice bpo/back role services, and enterprise app modernization and was launched in 2004.

    Notable Project

    An AI computing company hired Conectys for telephone call middle services. They aim to provide back up on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive advice."

  • 6

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their squad of fifty provide vocalisation services and non-vocalism dorsum function services for clients.

    Clients

    eKomi Ltd

    OneLook

    NectarDesk

    Notable Project

    A SaaS provider partnered with LimTC in gild to provide customer support specialists with great communication skills and subject matter knowledge for their 24/7 after-sales chat support initiative.

    "Their hands-on approach and passion are impressive."

  • 7

    Aidey is a business organisation process outsourcing visitor based in Tel Aviv, Israel and founded in 2017. Managed by more 10 people, they offer It managed services, IT consulting and SI, and vox services for small and medium-sized businesses akin.

    Clients

    MyCheck

    Loginn

    Cyber-Duck

    Notable Project

    Aidey provides customer support for a self-help podcast. They accept been managing chats and emails for their customers with relevant resolutions based on queries they received from customers.

    "Their team speedily understood how our platform worked and now deliver great customer service all effectually."

  • eight

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-seven provides non-vocalization BPO/dorsum role services and phonation services.

    Clients

    The App Solutions

    Gita Jewelry

    StudentShare

    Notable Project

    Wow24-7 provides around the clock call center services to a star map company. The squad answers customer inquiries regarding everything from product details to logistics and supply concatenation.

    "Overall, we are very happy with Wow24-7's performance.."

  • nine

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The cadre London-based squad of about 50 coordinates voice, ERP consulting and organisation integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients

    Hafilat Industry LLC

    Safaricom

    Telenor

    Notable Projection

    A fintech company outsourced their call centre needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower charge per unit. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

    "Most of them are educated, forward-thinking people, which is exactly what we're going for. As a startup, we're trying to develop our systems as quickly as possible, so we're constantly throwing new things at them." – Senior Operations Managing director, Fintech Company

  • ten

    Pontica Solutions, a not-voice bpo/dorsum office services and answering service visitor, was founded in 2015. Their midsize team is based in Sofia, Bulgaria and focuses on non-voice bpo/back office services and voice services.

    Notable Project

    Pontica Solutions JS has been managing a logistics company'due south client service operations, focusing on client and driver support.
    The squad too monitors millions of orders per month to ensure timely deliveries.

    "Their operational effectiveness and flexibility have been impressive."

  • 11

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.Yard., the squad of almost x employees does vocalism services and not-vocalization BPO and back-office services, including virtual receptionist, entering appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients

    Knight Frank

    Volkswagen Group United kingdom of great britain and northern ireland

    HelpAge International

    NRG networks

    Notable Project

    Verbatim Virtual Receptionists provided overflow telephone call answering services to an IT outsourcing provider. They provided coverage equally needed and logged the calls on the client's CRM organization. Verbatim Virtual Receptionists' interest was crucial to the customer's business concern and saved them a lot of time.

    "Having a reliable service to answer the overflow calls is vital to our concern. It besides helps to filter out unwanted calls and saves our staff a lot of fourth dimension." – Director, Information technology Outsourcing Provider

  • 12

    TDCX provides transformative digital CX solutions, enabling earth-leading and disruptive brands to learn new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer feel aspirations by harnessing applied science, human intelligence, and its global footprint. The company'southward expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

    TDCX employs 15,000+ employees across 26 campuses globally, specifically Singapore, where information technology is headquartered, Malaysia, Thailand, Philippines, Mainland People's republic of china, Hong Kong, South korea, Nippon, Republic of india, Romania, Spain, and Colombia.

    Notable Project

    TDCX provides call center services for an due east-commerce company. They respond to tickets and offer order support for the terminate customers during the customer's out-of-part hours, supporting 24/7 customer service.

    "Whenever we take an idea, they're all in and supporting us — it's skillful to have a partner that nosotros tin can rely on."

  • 13

    Established in 2011, Confront for Business organisation is a customer service outsourcing visitor. The small team provides customer service outsourcing. The visitor is in Burscough, United Kingdom.

    Notable Project

    Face for Concern provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from eight a.1000. to 8 p.thousand.

    "They are proactive, and nosotros have no intention of changing Face For Concern for another agency."

  • 14

    Founded in 2015, Morph is a phone call middle based in Belgrade, Serbia. They take over l employees that work primarily with minor businesses based in the United States. They specialize in claims processing, customer service, and data entry.

    Clients

    Cross Country Movers

    Merchant Chimp

    Infonet

    matbold

    Notable Project

    morph was hired past a recruitment agency to upgrade their website's UI/UX pattern. The "facelift" project largely involved the most important pages of their site.

    "They are very responsible when it comes to deadlines."

  • xv

    Answering service visitor Valoris Heart is in București, Romania. The company provides voice services, non-vocalism bpo/back role services, and CRM consulting and SI and is midsize.The company was established in 2006.

    Notable Projection

    A consumer products company has partnered with Valoris Center for call center services. The squad is handling customer support well-nigh product details, warranty, and promotions using a multichannel approach.

    "Nosotros appreciate Valoris Heart's flexibility and capacity to adapt, and we acknowledge their involvement in the project."

  • 16

    TELUS International is a BPO contact center headquartered in Sofia, Republic of bulgaria. They also have offices in Bucharest, Romania, and Sometime Trafford, United Kingdom. Founded in 2004, they take well-nigh 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in vocalism services.

    Clients

    Workplace Safety and Insurance Board

    Notable Project

    TELUS International provides custom software evolution efforts for a workplace safety and insurance board. They handled cease-to-cease development of a healthcare billing system and now provide maintenance.

    "They're a leading electronic medical record provider in Canada."

  • 17

    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include phonation services, not-voice bpo/back office services, CRM consulting and SI, HR services, and more.

    Notable Project

    Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and client service, handling incoming calls and creating new business processes from scratch.

    "They are a company that rapidly adopts innovations, which is important for the booming marketplace in Ukraine."

  • xviii

    Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned visitor that provides clients of all sizes with labor solutions. Fabricated upward of ninety employees, the visitor specializes in phonation services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, fiscal services, business services, and retail industries.

    Clients

    Dental Practices

    Primary Care Providers

    Notable Project

    Taskforce BPO offered business organization processes support to a utility services house. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO'south demonstrated a commitment to deadlines and a nifty ability to produce high-quality piece of work. Their efforts brand it possible for the firm to save roughly $5000-$8000 each month.

    "Our firm'southward experience with Taskforce BPO has been a positive ane." – Administrative Manager, Utility Services Firm

  • xix

    MoveUp Solutions is a customer back up company based in Las Vegas, with a 2nd function in Kharkiv, Ukraine. Since its founding in 2013, their squad of about 25 has provided voice/phone call center services, 60 minutes consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Clients

    Freedom National

    New Visions for Public Schools

    Upright Solutions

    Viabox

    Notable Project

    MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in Communist china and audits in U.S. facilities owned by Japanese firms.

    "Their command of English and knowledge of web pattern were excellent. I would use them once again." — Partner, Safety Firm

  • 20

    Founded in 2013, Mindy Back up is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly piece of work with midmarket and enterprise companies in the ad, It, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back role services.

    Notable Projection

    Mindy Back up was tasked with annotating images and video clips for an AI development company. The vendor was hired for their customer oriented attitudes and good-quality demos.

    "They have been responsive to our needs and they're prompt in communications."

  • 21

    Basingstoke United Kingdom

    ReceptionHQ is a voice services and outsourcing house headquartered in Phoenix, Arizona. Established in 2003, the firm now has but over 50 employees. Most of their services focus on voice call support and operations, including gild processing and scheduling appointments.

    Clients

    FlatFeeLandlord

    The Spencer Law Business firm

    Kaye Stern Backdrop

    Notable Project

    ReceptionHQ provides answering services for a retail arrangement in the United States. The client wanted a robust set of tools to enable call direction and processing later an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more than efficient way.

    "It has performed every duty exactly every bit nosotros needed it to. Information technology is a mod tool for helping business calling needs." — Administrative Managing director, Retail Firm

  • 22

    Quantanite is a professional person services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back role services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in diverse industries that include automotive, business services, and consumer products & services.

    Clients

    Merely Park

    American Express

    Fourth dimension Inc.

    Quantcast

    Notable Project

    A food delivery visitor hired Quantanite to work with the menu content team to help us achieve our service levels effectually programing the menu content. Quantanite programs new menus to include specials that partners would like to come across, seasonal changes, and changes acquired by the COVID-xix pandemic. They also provide support in the uploading of images and business relationship creation, also every bit specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing date.

    "Consistently, they've been over 100%, and they're completing their work faster than I expect them to." - Manager of Restaurant Success, Nutrient Delivery Company

  • 23

    Ascend is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of most 2,000 that provides both vox and non-vocalisation BPO/back office services.

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business concern manufacturing visitor that was looking for the correct visitor to meliorate their business organization processes.

    "They are helpful...It's been a very adept feel." — Sales Manager, Manufacturing Company

  • 24

    Birkenhead United kingdom

    The Contact Company is an outsourcing house based in Birkenhead, U.M. Founded in 2006, it has more than than 250 employees who specialize in not-voice BPO/dorsum office services and vocalization services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients

    Plusnet

    at800

    River Island

    ATOS

    Notable Project

    The Contact Visitor established a scalable 24/7 customer service center to conform a goggle box platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    "Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction." –Operations Director, Entertainment Platform

  • 25

    Established in 2009, CXG Business organisation Process Outsourcing is a midsize answering service visitor. Their services include vocalism services, not-voice bpo/dorsum function services, and HR services. The visitor is located in Sofia, Bulgaria.

    Notable Projection

    CXG provides outsourcing services for a SaaS company. They put together multiple teams that support different managed and shared service requests such equally building data models and AI engine preparation.

    "Nosotros are working as 1 team and managing challenges together."

  • 26

    KODA Bots is an automated advice management software company. Founded in 2017, KODA Bots is based in Wroclaw, Poland and has a total of 10 employees. This visitor's services are centered around chatbots, artificial intelligence, machine learning, and vocalisation services aimed at businesses of all sizes.

    Clients

    Santander Consumer Depository financial institution

    Jeronimo Martins Poland

    TVN Discovery Poland

    TravelPlanet.pl

    Notable Project

    KODA Bots was hired to create a chatbot to provide automated support to customers of an online shopping platform. They built their solution after consulting on FAQ lists. The team continues to provide their services.

    "We can count on their team to provide support when necessary and to properly and successfully implement whatever projection."

  • 27

    Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of nigh twenty employees, they offer their clientele vocalism services, business consulting, Information technology staff augmentation, back-function services, and more.

    Clients

    J2 GLobal

    Acronis

    Stefanini

    Roiti

    Notable Project

    A business management company hired Mercatus for atomic number 82 generation services. They created messages with invitations requests, presentations, and more. The goal was to improve online presence.

    "They were personable and supportive."

  • 29

    Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, e-mail marketing, and SEO solutions for small and mid-market agencies in the industries of advertizing and business services.

    Notable Project

    Dalerio Consulting developed a website for an air-conditioning repair company. Dalerio Consulting also provided SEO solutions for the site to improve its visibility. The visitor has seen more interaction online equally a consequence.

    "I like how they are very patient with what I ask considering sometimes I tin exist enervating." - Manager, Air Conditioning Repair Visitor

  • 30

    WHITE SEAL is a phone answering service launched in 2017. The small team specializes in vox services, non-voice bpo/back office services, and business organization consulting. The company is based in Cluj-Napoca, Romania.

    Notable Projection

    WHITE SEAL provides sales outsourcing services to a merchandise brokerage company. The team is tasked with filtering and selecting companies that are interested to work with the customer.

    "They were very much aware of the importance of the output goals."

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